Maintaining the secrecy and your privacy of your private information is very important to Us. We are committed to safeguarding Your private information. This privacy statement explains what information We gather, how information is collected, used and handled, when advice may be disclosed to third parties with Your consent, Your rights for requesting access to or amending Your private information, in addition to ways to supply Us with feedback or make a criticism.
Authorization means Your permission. Your consent can be tacit or express. Your approval will be signified when we can reasonably form a decision from our pre established relationship with You that You have given approval by either determining not to take action or taking action.
Personal info has precisely the same significance that it's under the Privacy Act 1988 (Cth), namely advice or an opinion, whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, in the advice or opinion.
3. Information We Gather
We shall only collect information that's essential for supplying You with our services. We shall only collect information that's necessary for the functions for which it'll be used. The quantity and type of personal information We hold about You and collect from You will change depending on whether You are an existing patient or customer of another Dental Care Network practice or Us, have made enquiries about Our products and services and in addition the extent to which you've got used Our goods and services. If You employ to be, are now or have in the past been a patient or customer of a Dental Care Network practice, the private, or individually identifiable information that We hold about You may comprise:
Name, address, telephone and e-mail contact details;
Personal details such as for instance sex and age;
details of preceding dentists you've been a patient of;
your Medicare number;
Records of service contacts for example system notes and voice recordings of telephone conversation you've had with our employees;
Census and statistical information for functions including risk assessment and product development;
Fiscal advice (for instance, credit card numbers to help in the management of payments for dental services);
Details of purchases and professional services used, including the date; and
sensitive information including:
current health and dental assessment; and
4. Information May Be Collected
We may collect personal information directly from you in several methods, including:
You choose to supply it right to Us in order for Us to provide you with dental services;
You may complete forms, send an e-mail to Us, supply advice during a visit to Our Dental practice;
you may choose to supply advice through the contact forms placed on www.dentalcarenetwork.com;
When you purchase goods or use Our services.
Info may gather from third parties for example your health insurance provider or Medicare; or
5. Use and disclosure of Your Personal Info
We use Your private information primarily to supply, manage and administer products and dental services for You and operate an efficient and sustainable business. As a part of these procedures, We may disclose Your private advice to Dental Corporation Pty Ltd and its associated entities within the Bupa Australia Group of companies. In addition, We may use Your personal advice for several purposes, including:
To supply associated and dental services to You;
To contact You in regards to any matter relating to the dental or You products or services supplied to You;
To answer Your enquiries and deliver dental services to You;
To carry out internal functions for example accounting, management, quality assurance and information technology;
to resolve complaints;
To track price and evaluate services and products;
To conduct marketing surveys, research and statistical analysis;
to fulfil advertising promotions;
To manage Your invoicing credit card payments, for dental services, or to collect unpaid invoices;
Upwards affecting further to follow You, treatments or dental evaluations required;
To send info about Us to You;
To comply with regulations or any laws.
This may include disclosure in the following conditions:
To Your nominated relatives within an emergency;
To regulatory and government bodies, eg. Medicare;
To other service providers and auditors We may appoint to ensure the ethics of Our operations and services;
To thing or any individual acting on Our behalf;
to third party health benefit suppliers and insurance companies (contact information only) to help in the processing of a claim for compensation or payment of all or part of the cost of dental therapy submitted by You or on Your behalf;
To carry out a review for the purposes of the practice of improving the quality of care provided;
Eg, where law requires disclosure. Compulsory notices from courts of law, tribunals or government agencies.
However, if We do send your private information beyond Australia we'll require the receiver of the advice complies with contractual duties and privacy laws to maintain the protection of the data.
5.2 Direct marketing
From time to time, We may contact You to provide You with information about services and other products offered by Us, our associated entities and our business associates that may be of advantage to You and Your family. It may be via mail, telephone, e-mail or SMS when you are contacted by us. Should You not want to receive marketing material from Us You can contact Us at any time to let's know. Our contact details have reached the end of the policy. When You contact Us to make this request, We will action your request within 5 working days.
If You request not to receive advertising material, please note that you will be still contacted by us in regards to Our on going relationship with You. As an example, we'll still send any invoices, statements and notices which can be relevant to the products and services you've purchased from Us to You.
6. Handling and storage of Personal Information
We shall take reasonable steps to ensure that Your private information is stored securely and is protected from misuse and loss and from unauthorised access, alteration or disclosure. We shall take reasonable steps to ensure that private information supplied by You will be handled in accordance with Australian privacy laws like the Privacy Principles that are Australian. We keep processes and demanding data security standards with a view to preventing unauthorised access by anyone other than Us.
Our employees may handle your private information. Information might be used by staff at an Our practice for the supply of dental services. We keep your personal information for as long as it's required to comply with legal requirements and to provide products and the services You requested from Us to You.
If We no more require Your private information for any purpose, including motives that are legal, reasonable steps will be taken by us to destroy or de-identify your private information except in circumstances required or permitted by law.
7. Accessing, Amending, Upgrading and Correcting Your Info
7.1 Access to private advice
You have the right to obtain private information that's held about you. It's possible for you to ask Us for accessibility to the advice that We hold about you. Just contact Us (Our contact details are listed below) to make your request. If it is reasonable to achieve that we will constantly endeavour to meet Your request for access within a reasonable time and in the mode requested by You. However in some conditions, access to particular information may be diminished. This consists of these circumstances:
We use or no longer hold the info;
providing access would have an excessive impact on the privacy of others;
The request is frivolous or vexatious;
The advice relates to existing or anticipated legal proceedings and wouldn't normally be revealed as part of those proceedings;
providing access would be unlawful;
providing access would be likely to prejudice the prevention, detection, investigation and prosecution of possible unlawful activity;
If We are unable to give You access to the advice you've requested, you will be given written motives for this particular conclusion when we respond to Your Own request by us. Please see section 9 of the Policy for more information if you've any worries about the refusal.
We may charge You a fair fee for access to some types of information. This cost will be restricted to the cost of recouping Our costs for providing You with the advice. For example, file retrieval, photocopy, labour and delivery for You. We will not bill a request to access Your advice to be made by You.
You may request access to your private information by contacting Us as per the contact details by the end of the document.
7.2 Correcting your private info To enable Us to provide you with the best possible service, it is significant that the information We hold about You is exact. We shall take reasonable steps to ensure that Your private information is accurate, complete and up-to-date at the time of collecting, using or disclosing it. We'll respond to Your Own request within a fair period and will take reasonable steps to amend Your records.
We may change the content or services found on Our website without notice anytime. Consequently Our Privacy Statement may change at any time additionally without notice.
9. Our Contact Information and Concluding your Concerns
If you've any questions or concerns about this record or about Your private information has been handled you are able to contact Us at any time.
You can contact Us and request to speak to Our Privacy Officer.
Should You not feel Your complaint was resolved, or if You're not happy with Our reply, you happen to be able to seek guidance in the Office of the Australian Information Commissioner by calling 1300 363 992.
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